SunKissed Hawaii LLC – Appointment & Service Policies

At SunKissed Hawaii LLC, we are dedicated to providing a calm, professional, and personalized experience for every client.
To ensure your appointment runs smoothly and your service is performed at the highest standard, please review and respect the following policies.

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Booking Appointments
   •    By Appointment Only: All services are available by appointment only and must be scheduled through our official SunKissed Hawaii LLC website.
   •    Accurate Client Information: Full legal first and last names are required for all bookings to maintain accurate records and clear communication.
   •    Deposit & Card on File: A valid credit or debit card, along with a deposit, is required to secure your booking. Your deposit will be applied toward your total service cost.
   •    Consent & Intake Forms: For your safety and for liability purposes, all required forms must be completed prior to receiving services.

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Cancellations & Rescheduling
   •    48-Hour Notice Required: Cancellations or reschedules made less than 48 hours before your appointment will result in the forfeiture of your deposit.
   •    Multiple Reschedules: Repeated reschedules leading to cancellation will also result in deposit forfeiture.
   •    Grace Period: You may arrive up to 10 minutes early or late. Arriving late may shorten your service time and may result in a $40 rescheduling fee.
   •    No-Show Policy: Arrivals more than 10 minutes late will be considered a “No-Show” and will be charged 95% of the scheduled service total.
   •    Reschedule Limit: Each appointment may be rescheduled only once. Additional changes will require a new deposit.
   •    Last-Minute Changes: Adjustments within 24 hours of the appointment may be treated as a late cancellation.
   •    Policy Abuse: Frequent late arrivals, cancellations, or reschedules may require prepayment in full and may lead to discontinuation of future services.

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Special Circumstances
   •    After-Hours Requests: Appointments outside of standard hours may be accommodated for an additional $40 convenience fee, subject to availability.
   •    Guest Policy: To maintain a peaceful atmosphere, no additional guests are permitted unless pre-approved by your esthetician.

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Treatment Packages & Gift Certificates
   •    Payment Terms: Treatment packages must be paid in full at the first appointment.
   •    Redemption Period: All packages and gift certificates must be used within 6 months of purchase and are non-refundable.

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Refund Policy
   •    Deposits: Deposits are non-refundable in the event of last-minute cancellations or no-shows.
   •    Giveaway & Sponsored Services: Last-minute reschedules or cancellations may void prize or sponsorship eligibility. These services must still be booked online with a deposit and follow all standard policies.
   •    Retail Items: Refunds are only available if an adverse reaction occurs. Proof, including photos, must be provided, and the item returned within 48 hours for a 50% refund.

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Additional Policies
   •    Confidentiality: All personal information is kept private in accordance with HIPAA standards.
   •    Health & Safety: Clients must notify SunKissed Hawaii LLC of any medical changes, allergies, sensitivities, or health concerns before each appointment so services can be safely tailored.
   •    Payment: All services must be paid in full at the time of appointment. Accepted forms of payment include exact cash, credit, and approved electronic payment options.
   •    Acknowledgment: By booking an appointment, you confirm that you have read, understood, and agree to abide by these policies.

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Mahalo nui loa for respecting these guidelines.
Your cooperation allows us to provide a serene, safe, and exceptional experience for every client.
We look forward to supporting your wellness journey with the care and aloha spirit you deserve.